Frequently Asked Questions

We provide furniture assembly services across the UK, with particularly strong coverage in Greater London, South East England, the Midlands, North West England, Yorkshire, and major cities in Scotland. If you're unsure whether we cover your area, please contact us or enter your postcode in our quote form for confirmation.

We assemble all types of flat pack furniture from any retailer or manufacturer. This includes but is not limited to:

• Wardrobes and storage systems
• Beds and bedroom furniture
• Living room furniture (sofas, TV units, bookcases)
• Dining room furniture (tables, chairs, sideboards)
• Home office furniture (desks, chairs, filing cabinets)
• Children's furniture and nursery items
• Kitchen units and bathroom furniture
• Outdoor furniture

If you have a specific item not listed here, please contact us to confirm we can assist.

No, we assemble furniture from any retailer or manufacturer. Whether you've purchased from IKEA, Amazon, Wayfair, Argos, John Lewis, or any other supplier, we can help with the assembly. Our assemblers are experienced with furniture from all major retailers and many smaller ones too.

Yes, all our assemblers are experienced professionals who have undergone thorough background checks. They are fully insured, and we carry public liability insurance for your peace of mind. Our team members are selected for their expertise in furniture assembly and customer service skills.

Assembly time varies depending on the complexity and quantity of furniture. As a general guide:

• Simple items (coffee tables, small bookcases): 30-60 minutes
• Medium complexity (standard beds, dining tables): 1-2 hours
• Complex items (wardrobes, large storage systems): 2-4 hours

When you request a quote, we'll provide an estimated timeframe based on your specific furniture items.

Our pricing is based on the complexity and time required for assembly, not just the retail price of the furniture. We consider factors such as:

• The type and size of furniture
• Number of components and estimated assembly time
• Any special requirements (e.g., wall mounting)
• Your location (for call-out fees)

We provide fixed prices per item, so you know exactly what you'll pay before we start. For detailed pricing information, please visit our Prices page.

No, we charge a fixed price per item rather than an hourly rate. This means you know exactly what you'll pay before we start, and you won't be charged extra if assembly takes longer than expected. We believe this is the fairest and most transparent pricing model for our customers.

Yes, our minimum order value is £45 (excluding call-out fee). This ensures we can provide the highest quality service for every job. If you have multiple small items that individually would fall below this threshold, we can combine them to meet the minimum order value.

We accept various payment methods for your convenience:

• Cash
• Credit/Debit Cards
• Bank Transfer
• PayPal

Payment is due upon completion of the assembly service.

Yes, we offer several discounts:

• Multi-Item Discount: Save 10% when you book assembly for 3 or more items.
• Repeat Customer Discount: Returning customers receive a 15% discount on their next booking.
• Referral Bonus: Refer a friend and both receive £10 off your next assembly service.
• Senior Citizen Discount: 10% discount for customers aged 65 and over.

Please mention any applicable discounts when booking your service.

Booking our services is easy:

1. Fill out our quote form with details of your furniture and location.
2. We'll respond with a quote and available time slots, usually within 2 hours during business hours.
3. Confirm your booking by accepting the quote and selecting your preferred time slot.
4. We'll send a confirmation email with all the details of your booking.

Alternatively, you can call us directly to book over the phone.

We recommend booking at least 2-3 days in advance to secure your preferred date and time. However, we understand that furniture deliveries don't always arrive as scheduled, so we do our best to accommodate last-minute bookings when possible. For weekend appointments, earlier booking is advisable as these slots fill up quickly.

Yes, we offer same-day service subject to availability. There is a 25% surcharge for same-day bookings. To check availability for same-day service, please call us directly rather than using the online quote form.

Our standard working hours are:

• Monday to Friday: 8am - 8pm
• Saturday: 9am - 6pm
• Sunday: 10am - 4pm

We also offer evening and weekend appointments with a 15% surcharge.

We understand that plans can change. Our cancellation policy is as follows:

• Cancellations with more than 24 hours' notice: No charge
• Cancellations with less than 24 hours' notice: £25 fee
• Rescheduling with more than 24 hours' notice: No charge
• Rescheduling with less than 24 hours' notice: £15 fee

To cancel or reschedule, please call us or email as soon as possible.

You or another responsible adult must be present at the start of the service to provide access to your property and confirm the assembly requirements. For smaller jobs that will take less than 2 hours, we request that someone remains present throughout. For longer jobs, you can leave once the work is underway and return for the completion, provided we have a way to secure your property when we leave.

To ensure efficient assembly, please:

• Ensure all furniture packages are in the room where they will be assembled
• Clear adequate space for assembly and the finished furniture
• Check that all packages have been delivered and are unopened
• Have the assembly instructions available if possible
• Inform us of any access issues (stairs, narrow doorways, etc.)
• Ensure there is parking available nearby

Our assemblers will check all components before beginning assembly. If parts are missing:

1. We'll provide a detailed list of the missing parts
2. We'll advise you on contacting the retailer for replacements
3. We can schedule a return visit once you have the missing parts

If we've already begun assembly when missing parts are discovered, you'll only be charged for the return visit if it's a separate appointment. If we can complete partial assembly safely, we'll do so and charge only for the work completed.

Yes, we offer packaging disposal as an additional service. We'll break down all cardboard, plastic, and styrofoam packaging and remove it from your property. This service costs from £20 depending on the volume of packaging. If you don't require this service, we'll neatly stack the packaging for you to dispose of.

Yes, our experienced assemblers are familiar with most furniture construction methods and can often assemble items even without instructions. If instructions are available online, we can also access those. However, assembly without instructions may take longer and there's a slightly higher risk of errors, so we always recommend having the instructions available if possible.

Yes, we can wall-mount furniture such as bookcases, TV units, and wardrobes that require securing to the wall. Our assemblers carry standard fixings suitable for solid walls and plasterboard. If your walls are made of a different material (e.g., concrete, metal stud), please let us know in advance so we can bring appropriate fixings. Wall mounting is included in the assembly price for items that require it for stability, and available as an additional service for other items.

Yes, all our assembly work comes with a 12-month guarantee. If any issues arise due to our assembly work within this period, we'll fix it free of charge. This guarantee covers problems with the assembly itself, such as loose fixings or incorrectly assembled parts. It does not cover damage caused by misuse, accidents, or natural wear and tear.

Customer satisfaction is our top priority. If you're not completely satisfied with any aspect of our service:

1. Please inform the assembler before they leave so they can address the issue immediately
2. If you notice an issue after the assembler has left, contact us within 48 hours
3. We'll arrange for an assembler to return and rectify the issue at no additional cost

We're committed to ensuring you're completely happy with our work.

Yes, we offer furniture disassembly services, which are particularly useful when moving home. We can also provide a complete service of disassembly, transportation, and reassembly if you're moving furniture within the same property or to a new location. Please contact us for a quote for these services.

Yes, we can provide maintenance services such as tightening loose fixings, adjusting doors or drawers, and minor repairs. These services are available for furniture we've assembled as well as existing furniture. Please contact us for a quote based on your specific requirements.

Yes, we provide commercial furniture assembly services for businesses of all sizes. Whether you need office furniture assembled for a small startup or complete furniture installation for a large corporate office, we have the expertise and capacity to handle it. We can work outside business hours to minimize disruption to your operations.

Yes, we have the capacity to handle large-scale commercial projects. We can deploy multiple teams to complete projects efficiently within tight timeframes. For large projects, we assign a project manager to coordinate the work and serve as your single point of contact. Please contact us to discuss your specific requirements and receive a customized quote.

Yes, we offer flexible payment terms for businesses, including invoice payment with 30-day terms for established companies. We can also provide detailed quotes and invoices with purchase order references as required. For regular clients, we can set up account-based billing to streamline the payment process.

Yes, we regularly work with facilities management teams to coordinate furniture assembly projects. We can integrate with your existing processes, attend site meetings, and provide regular progress updates. Our team is experienced in working within commercial environments and adhering to site-specific health and safety requirements.